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Privacy and Security

At Complete Pole, we recognize and respect the importance of maintaining the privacy of our customers and the security of your information so we have established this Privacy & Security Policy as a result. Below we describe why we gather customer information, what information we collect, how we collect it, what we use the information for. Also below is the information regarding the credit card merchant gateway we use to ensure your information is safe and secure.

Our credit card merchant partner:

You can shop at Complete Pole with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagramto see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).


For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .

Complete Pole is registered with the Authorize.Net Verified Merchant Seal program.

Why do we gather information:

Since our inception, Complete Pole has consistently provided our customers with quality goods and superior customer service. We gather personal information to allow us to successfully process your orders, to provide an enhanced and more personalized shopping experience and to inform you of special promotions and discounts.

What information do we gather:

When you order from our website, we collect the following information: your name, telephone number, email address, postage address, newsletter subscription and billing information (collected by Paypal and our secure credit card facility), products purchased, and any relevant promotion code. Information you enter is collected even if you cancel or do not complete an order.

How we use the information we collect about you:

We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from We do not make your email address available to third parties (except for subsidiaries, subcontractors or agencies acting on our behalf in compliance with this Privacy Policy). By no means will we ever SELL or SHARE your email address to any third parties. In the future, if we do, we will first amend this policy.

Third-Party Links: wants you to be aware that when you click on links and/or ad banners that take you to third-party websites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website.

Your Consent and Changes to this Policy:

Subject to the above provisions, by using our website, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.

Your Comments: welcomes feedback concerning its Privacy Policy. Please send us your comments and questions - using our "contact us" page.

We thank you for shopping with us at Complete Pole.


Complete Pole

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